Pearson
2022 - Present
Senior User Experience Analyst

Lead all user experience research for Pearson Virtual Schools from discovery through product launch. Built user research protocols and strategies across the division. Lead all design sprints through product launch, with an estimated savings of over 2 million dollars to date. Formulate all user experience evaluation plans upon product launch and direct all iterative user experience feedback efforts. Execute mixed methods data analyses that consistently lead to actionable improvements across products within a multi-million-dollar portfolio to increase user satisfaction by a minimum of 20% across a range of products in alignment with KPIs. Ensure that short- and long-term product recommendations align with the workflows of solution architecture and software development. Employed mixed methods data analysis to advance the product roadmap and expedite features based on both business and user needs. Provide program implementation guidelines based on user feedback to support increased engagement with the platform and associated products.

True Learning Educational Services, LLC
Lafayette, CO
2018 - 2022
Founder & Director

Started and grew True Learning Educational Services to a staff of 5 and 70+ clients, and a consistent six figure revenue. Implemented a mixed-methods data approach to deeply understand each client’s needs prior to implementation of services and to make critical product decisions. Trademarked ‘Personalized Education Plan,’ a customized tool given to each client to guide services provided based on iterative data collection and analysis. This tool was embedded with an established digital portfolio that was customized to increase engagement. Conducted continuous user (client) research through semi-structured interviews and surveys and leveraged data to make product and programmatic changes.

LENA - Early Childhood Talk Technology
Boulder, CO
2018-2018
Program Coordinator, LENA Grow

Designed the content and associated tools for all aspects of the LENA Grow Professional Development Program for early childhood educators that used LENA Technology, and led the professional development training for over 200 stakeholders. Analyzed survey and interview data from users on training and program implementation to inform the UI and future training material content.

Isabella Bird Community School
Denver, CO
2017-2018
4th Grade Teacher, Ritchie Administrative Intern

Provided professional development to all teachers in the area of special education modifications by leveraging Experiential Learning and led the MTSS process in coordination with the assistant principal.

First 5 LA
Los Angeles, CA
2015-2017
Positions Held: Program Officer, Research Analyst and Student Professional Worker

Led the collaboration with executives from Children Now, the LA Chamber of Commerce, Viva Strategy & Communication, UCLA, and the Cities of Santa Monica and Pasadena for the eventual implementation of a Kindergarten Readiness Assessment that was based upon a synthesis of the research and qualitative data collected. Completed a secondary data analysis on the early care and education workforce and quality rating and improvement systems in Los Angeles County for the Los Angeles County Child Care Planning Committee and translated these findings into multiple forms of communication.

University of California, Los Angeles, Extension
Los Angeles, CA
2015 - 2022
Instructor - (Online and Hybrid Models)
Designed and executed hybrid and online courses in early childhood for adult learners with evaluation ratings ranging from 7.73-9 in five domains, including how well the course met students’ professional needs.

Office of State Senator Carol Liu
Glendale, CA
2014-2015
Research/Legislative Intern
Led an analysis of the Common Core Roundtable Data, which included: surveys (qualitative and quantitative data) and meeting notes; conducted interviews with central office personnel at three school districts within the Senator’s District to ascertain more information about their Common Core Implementation to include within the analysis.

University of California, Los Angeles
Los Angeles, CA
2012-2016
Graduate Student Researcher – National Science Foundation Study, IMPACT Study and Kasari Lab; Graduate School of Education Research Conference Organizer.
Led the planning, recruitment, training and adoption of study tools by participants, in addition to data collection and analysis for multiple stakeholders. Designed and executed the qualitative components (interview and focus group protocols, surveys) of the usability portion of a study. Took part in the digital product life cycle of a tablet based portfolio application, its’ launch and implementation, and shifts based on data from user research. Translated findings from studies into multiple forms of communication that ranged from research articles to info-graphics to inform product development, and its’ application.

Orinda Union School District Orinda, CA
Lead 4th Grade Teacher 2007-2012
Implemented successful research-based instructional and assessment practices across all subjects that led to consistently high standardized test scores in literacy and math for all students. 

Westford Public Schools Westford, MA
5th Grade Teacher 2006-2007
Employed successful inquiry based projects infused with technology across all content areas to facilitate student academic growth.

EDUCATION

2018 School Administration Certificate, Educational Leadership and Policy Studies -
University of Denver

2016 Ph.D. in Special Education, Concentration in Human Development and Psychology -
University of California, Los Angeles and California State University, Los Angeles – Joint Doctoral Program

2006 Ed.M. in Developmental Studies, Concentration in Literacy and Language Education -
Boston University

2004 B.A. in Elementary Education and American Heritages -
Boston College